![]() The chat is the fastest way to reach support and they are open M-F 8 am – 4 pm MST. If those steps above do not get it synced up properly, I would suggest getting in touch with Silhouette support and they can look at why it might not be syncing properly. There is no bulk export that allows you to open the files outside the program. To save individual files outside the software, you do have to open each and save individually. Once you have the file saved outside, delete the file from within the Silhouette library and empty the recycle bin. Open the file, choose File > Save As > Save to Hard drive and save it to an outside source. If the library storage is showing as full, you will need to save some of your personal files to an outside location. While Silhouette Design Store files do not count towards the library storage, if your cloud library is showing a full in the bottom left corner, this can cause syncing issues. I would recommend making a backup of your library and updating to the current version of the Silhouette software direct on the website.Īnother reason may be if library cloud storage is full. ![]() This is not something Silhouette has control over.īut, it is due to the protocols they have to follow and meet under the TLS guidelines. Due to increase TLS Internet Security protocols that cover higher protection against credit card fraud, older software version can no longer connect to the Silhouette server. One other reason files may not be downloading to the library is if you are a user on an old software version prior to v3.8. ![]()
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